How IP Dimension Transformed Centurion Dental Lab’s Technology

Technology should empower your business — not slow it down.

Centurion Dental Lab, a specialised dental manufacturing laboratory, relied on legacy POP-based email, mixed Office versions, shared-folder storage, and manual backups. While their operational expertise was strong, their IT environment was limiting collaboration, reliability, and security.

They required structured, professional support for:

• 5 user devices
• 1 monitored network device
• Microsoft Business licensing
• Secure backup of important business data
• Cybersecurity awareness training

They needed more than reactive support — they needed a fully outsourced IT department.

The Solution: A Complete IT Modernisation

IP Dimension implemented a comprehensive upgrade that included:

✅ Migration to Microsoft 365 Exchange Online
✅ Standardisation on Microsoft 365 Business
✅ Secure cloud storage via OneDrive & SharePoint
✅ Endpoint Detection & Response (EDR)
✅ Microsoft 365 backup implementation
✅ Cybersecurity awareness training with uSecure
✅ Full Managed Service Provider (MSP) support

Service Breakdown & Monthly Investment

1️⃣ IT Support – R2,930 per month

Includes:

• Everyday IT support and access to our service desk
• Cybersecurity protection against online threats
• Proactive monitoring to enhance system uptime
• Software updates and security patching

2️⃣ Network Device Monitoring – R60 per month

Includes:

• Daily IT support access
• Cybersecurity protection for network infrastructure

3️⃣ Microsoft Licensing Management – R714 per month

Includes:

• Microsoft Partner support
• Tenant and license-level assistance
• User onboarding and offboarding
• Password reset and access support
• Basic configuration guidance for Exchange Online, Teams & SharePoint
• Ongoing monitoring, updates and patching

4️⃣ Microsoft 365 Backup – R493 per month

Includes:

• Backup of Exchange, OneDrive, SharePoint & Teams
• Recovery testing
• Scalable storage with flexible retention policies

5️⃣ uSecure Security Awareness – R108 per month

Includes:

• Personalised, bite-sized cybersecurity training
• Realistic phishing simulations with immediate feedback
• Behaviour monitoring and risk reporting
• Support for data-protection compliance

Total Investment

Fully Outsourced IT Department: R4,305 per month

That’s nearly one-fifth of the cost of employing a full-time internal IT resource — without the recruitment, overhead, or management burden.

The Results

Since partnering with IP Dimension, Centurion Dental Lab now benefits from:

• Expert IT team support without hiring in-house
• Predictable, fixed monthly costs
• Built-in security and compliance protection
• Proactive monitoring and faster issue resolution
• Standardised, efficient systems
• Scalable solutions that grow with the business
• Faster adoption of modern tools
• Complete peace of mind

Most importantly, they focus on their core business — while we handle the IT.

Why Choose IP Dimension?

Stability – Reliable uptime and proactive system health checks
Security – Continuous threat monitoring and response
Strategy – Aligning technology with your long-term business goals

Every business is different. Together, we assess your IT requirements, provide best-practice advice, and design a cost-effective solution tailored to your needs.

If your business is still juggling IT issues instead of focusing on growth, it may be time to outsource your IT department.

📩 sales@ipdimension.net
🌐 www.ipdimension.co.za

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